Freaky Fast Delivery = Bad Customer Service

I learned over the weekend that if a company prides themselves on being fast at delivery it most likely means that their customer service sucks.

Saturday night Hutch and I decided that we'd like to have Jimmy Johns for dinner. A new location just opened off of State Street which is about 8 blocks or so away. Also, our neighbors next to us had them delivered the other day so we thought, why not. We went on their website and picked what we wanted and saw we could order online as well. We put in our information and a notice popped up saying that we are out of their delivery area. We thought that was weird since it's so close and our neighbors (who are south so technically a few yards further away) had a delivery. So Hutch decided to call them. Here's how the conversation went:

 JJ: Hello Jimmy Johns
H: Hi, I'd like to do an order for delivery
JJ: What's your address
H: 1234 Same Street (fake street name for the blog)
JJ: That's out of our delivery area.
CLICK!
H: Do you...hello?...They hung up!

They didn't suggest coming in and picking it up or saying if there is another location that can deliver or anything. Not any politeness at all.

I went to the "Contact Us" section of their website and sent an email about it. I told them about the phone conversation and how it wasn't very good customer service how the person on the phone didn't provide any other information and how they rudely hung up in the middle of Hutch speaking then I mentioned (didn't go too much into it) how it was strange that they don't deliver 8 blocks away but will deliver 8 blocks + one house away (I phrased it better). I received a response that stated:

"Thank you for your feedback concerning the delivery area of the Jimmy John's in Salt Lake City.

Jimmy John’s was built around fast delivery.   If the store near you won’t deliver to you, you are out of our designated delivery area.  This is not a personal thing, it’s a strategic decision.  We have a very disciplined strategy with delivery and have found this to be successful in the past.  Going out of our area makes those in the area get delayed.  I apologize.  Hopefully you will still consider Jimmy John’s in the future.

Aimee"

I did write back letting them know it's not the delivery area that was the problem, it was being hung up on. (her email proved to me that she didn't really read my email - I hate it when people do that). They pride themselves so much on being speedy that customer service seems to be the furthest thing from their minds.

I'm big on customer service. Maybe it's because of the work I do but I'm on both ends of the customer service all the time. We won't be ordering from them in the future. We ended up driving to Subway, spending less money, getting more veggies on our sandwiches and talking with very friendly and helpful employees.

Nostalgia

Years and years ago when I was little (like under 7 or so) our family used to rent vhs videos (because that was all they had then) from a little video shop in our neighborhood. For a while we had to rent the vhs player too because they were really expensive to buy.

I vaguely remember when we bought a vhs machine. We were so excited to be able to watch them on our own machine. I wish I could remember what the first vhs we bought was, but I don't.

I do remember though, that our first vhs machine did open on the top like these shown.

When we'd go and rent the videos my parents would let us each pick a movie. I can't remember if we each picked one each time or if we took turns each time being the one who picked the movie. There was one video that I always picked. I'm pretty sure my family was annoyed at that. I do remember my mom suggesting other movies but I also picked the same one. It was a Disney movie of  Silly Symphonies. It had a bunch of little stories on it.

There was one that I remember, only one I remember from that video. I remember there was candy and I remember a guy helping a girl get ready to be the princess and he takes a piece of candy and pushes it on her lips to make lipstick. All these years since my young childhood that is all I remember of that movie. I have been trying to figure out what it was (just recently discovered that it was a Silly Symphony) for years and years. The other day, to much of my excitement, I found it on youtube. Thank goodness youtube!!



It's called "The Cookie Carnival" I've never been so grateful for youtube before.  I can't even describe how excited I was to find it. It was like finding an old friend (I know silly) but it was a part of my young childhood that I actually remember. I hope you enjoy this small part of my life.

TUBES!!

If you were in the cast of "Curious Savage" that Midvale City did a few years ago, you would find my subject to be funny. It not, it's ok too.

This blog entry has nothing to do with that show though; but it does have something to do with tubes. Our cute little Agent P will be getting tubes in his ears soon. He has been getting ear infections a lot and his speech isn't where it should be for his age. So we went to an ENT and it was decided that it would be best to have tubes put in. I also had tubes in my ears when I was little. So he gets his ears from me. It's an outpatient procedure so he will be home that day.

Some people have asked me what exactly it means to have tubes put in and what does it do and other questions. Here is some information for the Mayo Clinic:
Ear tubes (tympanostomy tubes, ventilation tubes, pressure equalization tubes) are tiny cylinders, usually made of plastic or metal, that are surgically inserted into the eardrum. An ear tube creates an airway that ventilates the middle ear and prevents the accumulation of fluids behind the eardrum.
Ear tubes are often recommended for children who have persistent fluid buildup behind the eardrum, especially if the condition causes hearing loss and affects speech development. Your child's doctor may also recommend ear tubes if your child gets frequent ear infections.
Most ear tubes fall out within six to 12 months, and the holes heal shut on their own. Some tubes need to be removed, and some holes may need to be closed surgically.

It's nothing too serious. He will need to be put under for the procedure so that is always a concern. I do ask my blog readers to keep him in your prayers for the next few weeks that everything will turn out ok.

He's one tough kid so we're not too worried. The great thing about this procedure is he'll be able to hear and understand us better and his words will be more clear. The increased communication is going to be exciting.

On other family news, I'm excited to say that Hutch has a summer internship!! Yeah!! He will be working at CHG Healthcare for the summer. (he got two offers and picked CHG) I'm excited for all that he will learn and do while working there. It will be a lot less stressful than this previous semester. Then two more semesters (winter and spring) and he'll be a college graduate!!

I do love my boys lots and lots!!!